How do I change my pickup location?

To change your pickup location first, make sure you are in your cart. If you are not, click the shopping cart icon from any page on the website at the top right. Next, click the drop-down menu on the bottom right and select your preferred store location for pickup. If you are part of a Corporate Wine Club, please select “Corporate Wine Club” from the drop-down if you’d like delivery to your office.

 

I only have to option to select “Canada Post” in the cart. Why can’t I see the store locations or “Corporate Wine Club”?

If you do not have the option to select a store or “Corporate Wine Club” in the cart, please click the green button that reads “Click to: Pick-up” to the right of the item in your shopping cart. When you have done that, the drop-down menu on the bottom right of the cart will allow you to choose the pickup location of your choice or “Corporate Wine Club”.

 

I need to change the email address or phone number on my account. How do I do that?

Please email customerservice@highlanderwine.com stating what you’d like to change (email address or phone number) and please include the current email address on your account as well as the email address you’d like it changed to or phone number you’d like to be added. 

 

I need to cancel my order. How do I do that?

We’re sorry to hear you need to cancel your order. To cancel your order, please send an email to customerservice@highlanderwine.com stating the reason for cancellation and the order number you’d like to cancel. Thank you.

 

When will my Corporate Wine Club order be delivered/available for pickup?

Your Corporate Wine Club order will arrive at your office on the Tuesday of the following week or if you chose “In-Store Pickup”  it will be available for pickup in-store on the Wednesday of the following week.

 

When will my order from the Tuesday Sale be delivered/available for pickup?

If you’re part of a Corporate Wine Club and selected for your Tuesday Sale order to be delivered to your offices, the order will be sent out with the next Corporate Wine Club deliveries (typically the following Tuesday).* If you will be picking up your Tuesday Sale order in store, it will be available to pick up on the following Saturday.*

 

When will my order from the Thursday Sale be delivered/available for pickup?

If you’re part of a Corporate Wine Club and selected for your Thursday Sale order to be delivered to your offices, the order will be sent out with the next Corporate Wine Club deliveries (typically the following Tuesday).* If you will be picking up your Thursday Sale order in store, it will be available to pick up on the following Tuesday.*

 

When will Canada Post deliver my order?

You will typically receive your order within 7-10 business days.*

 

When will my order be delivered to my Corporate Wine Club?

Your Corporate Wine Club order will be delivered to your office on the Tuesday of the week following the sale.* For example, if the Corporate Wine Club sale ends this Thursday, your order will be delivered on Tuesday of next week.*

 

How do I change my order from pickup to delivery?

To change your order from pickup to delivery, please click the green button beside the products in your cart that reads “Click to: Ship with Canada Post”. Please remember if you’re part of a Corporate Wine Club, deliveries are free and this option should not be changed.

 

How do I set my order to be delivered to a Corporate Wine Club?

To set your order to be delivered to a Corporate Wine Club, first make sure you are in your cart. If you are not, click the shopping cart icon from any page on the website at the top right. Under “Local Pickup” on the bottom right of the screen, select “Corporate Wine Club”. Don’t worry, you don’t need to tell us what Wine Club you’re part of. We will see it on your order. If the option for “Local Pickup” is not available, please make sure to click the “Click to: Pick up” green buttons beside your products in the shopping cart webpage.

 

Is there a cost for delivery to a Corporate Wine Club?

We’re happy to offer our Corporate Wine Club customers free delivery to their offices.

 

I accidentally paid for shipping for a Corporate Wine Club order. How can I get a refund for the shipping?

Please send an email to customerservice@highlanderwine.com asking for a refund for shipping and stating the order number the shipping was accidentally paid on.

 

When does the Corporate Wine Club Sale start and end?

Our weekly Corporate Wine Club sale starts on Monday and ends on Thursday at 12:00PM.*

 

When does the Tuesday Sale start and end?

Our weekly Tuesday Sale starts on Tuesday and ends on Wednesday at 12:00PM.*

 

When Does the Thursday Sale start and end?

Our Thursday sale starts on Thursday and ends on Friday at 1:00PM. Sometimes select products from the Thursday sale will remain available online over the weekend.*

 

When does the Giveback Sale start and end?

Our Giveback Sale typically starts on the second Wednesday of the month and runs until midnight.*

 

What is the Giveback sale?

The Giveback Sale is a sale we host once a month to support organizations in Calgary and surrounding areas. One day each month we partner with a non-profit organization to receive 20% of sales from our online only Give Back sale.

 

My coupon isn’t working. Who should I speak to?

Please send an email to customerservice@highlanderwine.com stating the coupon code and the issue you’re experiencing.

 

I cannot sign into my account. What should I do?

If this is your first time attempting to sign in since August 1st, 2017 please note that accounts did not transfer over to our new website from our old website. You will need to create a new account. If this is not the case, please double check that your username and password are correct. If you’ve taken these steps and you still can’t sign in, please contact customerservice@highlanderwine.com stating the issue you’re experiencing.

 

I want to change the email address linked to my account. How do I do that?

From any page on the website, please click the little “head and shoulders” man icon in the top right of the webpage. Click “Account Details” on the lefthand side. In the centre of the screen in the “email address” field, please enter the email address you’d like to change to and click the green “Save Changes” button at the middle bottom of the screen.  

 

I want to change the email address that receives your sales emails. How do I do that?

To change the email address at which you receive emails, please open the last sales email you received from us. At the very bottom of the sales email, underneath all of the sales information, click “Update Profile”. This will open a new page. Click the blue button labelled “Submit” on the lower right hand side of the page. Instructions to update your email will be emailed to you, please follow them to complete the email address update.

 

* ALL DATES AND TIMES ARE SUBJECT TO CHANGE

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