Serving the Calgary Area since 1961

Frequently Asked Questions




Eighth Avenue Place Pickup Location
– If you have selected DT-EAP as a pickup location, your order will be available for pickup at DT-EAP for 7 days upon confirmation of order completion.
– Due to Storage constraints, after 7 Days your order will be transferred to our warehouse.
– Orders will be returned to DT-EAP once we receive confirmation that you are ready to pickup the order.
– Please note that it may take up to 5 business days from your response to confirm your order is ready for pickup at DT-EAP.

 

How do I change my pickup location?

To change your pickup location first, go to the Checkout screen. You can access the Checkout screen by hovering over the shopping cart icon at the top right and clicking “Go To Checkout” button. Next, scroll down to the “Your Order” section and look for the Pickup location drop-down menu and select your preferred store location for pickup. If you are part of our Corporate Wine Club, and you would like your order delivered to your office please select “NORTH – Corporate WC” from the drop-down.

 

I only have to option to select “Canada Post” in the cart. Why can’t I see the store locations or “Corporate Wine Club”?

If you do not have the option to select a pickup location at the checkout, please click the green text that reads “Click if you want to pickup this item” in the “Your Order” section of the Checkout, under “Shipping”. When you have done that, the shipping section will now be “Pickup Location” with a drop down menu that will allow you to choose the pickup location of your choice or use “NORTH – Corporate WC” if you are part of our Corporate Wine Club program and would like it delivered to your office.

 

I need to change the email address or phone number on my account. How do I do that?

Please reach out to us via our contact us and let us know what you’d like to change (email address or phone number), please include the current email address on your account as well as the email address you’d like it changed to or phone number you’d like to be added. 

 

I need to cancel my order. How do I do that?

We’re sorry to hear you need to cancel your order. To cancel your order, please contact us stating the reason for cancellation and the order number you’d like to cancel. Thank you.

 

When will my Corporate Wine Club order be delivered/available for pickup?

Your Corporate Wine Club order will arrive at your office on the Tuesday of the following week or if you chose “In-Store Pickup”  it will be available for pickup in-store on the Wednesday of the following week.

 

When will my order from the Tuesday Sale be delivered/available for pickup?

If you’re part of a Corporate Wine Club and selected for your Tuesday Sale order to be delivered to your offices, the order will be sent out with the next Corporate Wine Club deliveries (typically the following Tuesday).* If you will be picking up your Tuesday Sale order in store, it will be available to pick up on the following Saturday.*

 

When will my order from the Thursday Sale be delivered/available for pickup?

If you’re part of a Corporate Wine Club and selected for your Thursday Sale order to be delivered to your offices, the order will be sent out with the next Corporate Wine Club deliveries (typically the following Tuesday).* If you will be picking up your Thursday Sale order in store, it will be available to pick up on the following Tuesday.*

 

When will Canada Post deliver my order?

You will typically receive your order within 7-10 business days.*

 

When will my order be delivered to my Corporate Wine Club?

Your Corporate Wine Club order will be delivered to your office on the Tuesday of the week following the sale.* For example, if the Corporate Wine Club sale ends this Thursday, your order will be delivered on Tuesday of next week.*

 

How do I change my order from pickup to delivery?

To change your order from pickup to delivery, please click the green button beside the products in your cart that reads “Click to: Ship with Canada Post”. Please remember if you’re part of our Corporate Wine Club, use the pickup location “NORTH – Corporate WC”.

 

How do I set my order to be delivered to a Corporate Wine Club?

To set your order to be delivered to a Corporate Wine Club, first make sure you are at the Checkout screen. If you are not, hover over the shopping cart icon in the top right and click the “Go To Checkout” button. Under the “Your Order” section of the checkout there should be a drop down menu in the “Local Pickup” area, select “NORTH – Corporate WC”. Don’t worry, you don’t need to tell us what Wine Club you’re part of. We will see it on your order. If the option for “Local Pickup” is not available, please make sure to click the “Click if you want to pickup this item” in the shipping area of the Checkout.

 

Is there a cost for delivery to a Corporate Wine Club?

We’re happy to offer our Corporate Wine Club customers free delivery to their offices.

 

I accidentally paid for shipping for a Corporate Wine Club order. How can I get a refund for the shipping?

Please contact us to arrange a refund for shipping and please include the order number the shipping was accidentally paid on.

 

When does the Corporate Wine Club Sale start and end?

Our weekly Corporate Wine Club sale starts on Monday and ends on Thursday at 12:00PM.*

 

When does the Tuesday Sale start and end?

Our weekly Tuesday Sale starts on Tuesday and ends on Wednesday at 12:00PM.*

 

When Does the Thursday Sale start and end?

Our Thursday sale starts on Thursday and ends on Friday at 1:00PM. Sometimes select products from the Thursday sale will remain available online over the weekend.*

 

When does the Give Back Sale start and end?

Our Give Back Sale typically starts on the second Wednesday of the month and runs until 8:00am the next day.*

 

What is the Give Back Sale?

The Give Back Sale is a sale we host once a month to support organizations in Calgary and surrounding areas. One day each month we partner with a non-profit organization to receive 20% of sales from our online only Give Back Sale.

 

My coupon isn’t working. Who should I speak to?

Please contact us and let us know which coupon code and the issue you’re experiencing.

 

I cannot sign into my account. What should I do?

If this is your first time attempting to sign in since August 1st, 2017 please note that accounts did not transfer over to our new website from our old website. You will need to create a new account. If this is not the case, please double check that your username and password are correct. If you’ve taken these steps and you still can’t sign in, please contact us and let us know the issue you’re experiencing.

 

I want to change the email address that receives your sales emails. How do I do that?

To change the email address at which you receive emails, please open the last sales email you received from us. At the very bottom of the sales email, underneath all of the sales information, click “Update Profile”. This will open a new page. Click the blue button labelled “Submit” on the lower right-hand side of the page. Instructions to update your email will be emailed to you, please follow them to complete the email address update.

 

* ALL DATES AND TIMES ARE SUBJECT TO CHANGE